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An Open Letter To Pizza Hut

An Open Letter To Pizza Hut

Dear Pizza Hut,

I like Pizza. My 5 kids like Pizza. Pizza is good.  Getting the right experience is good. That being said, you have really let me and my kids down recently.

Let me back up and tell you the story.

Recently, my twins had their 5th birthday party.  We had about a dozen 5 year olds over for a party with a bounce house. Oh how they loved the bounce house.  Per my kids request I ordered Pizza Hut, not my choice of Domino’s ,because they like the stuffed crust. (Hey I like the crust to, but feel loyal to Dominos, plus they have a great social marking)

Being the tech savvy guy I am, I ordered my pies via your website, it was a very easy experience. So, far so good right? Well then the pizzas arrived. They were wrong., well 2 of them were. The other 4 were fine. We quickly adapted to the problem and moved on.

Then the following week my family wanted more Pizza Hut. One look from those kids and I gave in. Ordering pizza again via your Iphone app.  I went to pick up the pizzas and again, they were wrong. I worked it out with the person at the counter.

Now, being the calm cool guy I am I posted this:

To your credit your responded with:

and this:

I was impressed! I had thought, wow you really care! You listen! You monitor conversations on twitter. Also, I figured you must of saw these tweets:

So, I quickly sent you a direct message as you requested. Yes, I follow directions well. So that is where I think you really dropped the ball with the @pizzahut. See, I have not heard back from you in 2 days. Are you done with me? What was the point in having me contact you directly? I am just wondering. I would think you would want to respond to me, have me write a blog post about how you hit a home run with your use of social media. I would tweet about it and others would Retweet it. There would be great buzz on twitter about it.

Sincerely,
Dave (the guy whose family likes stuffed crust)

July 21, 2010 By : Category : Featured News Open Letter Tags:, , , ,
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